Zed ModsContact & support
We answer on Telegram — usually within a few hours
Support bot — @ZedMediaBot
Use it for: PINs, activation, unbinding a device, renewals, movie requests and any problem.
To get a fast answer include:
- your device code (16 characters from the activation screen / My PIN tab),
- your PIN if you already have one,
- what happens (a screenshot helps), and which title/episode.
Channel — @tfasthub
Updates, new releases and free-PIN giveaways. The channel is also the fastest place to see whether a problem is already known and being fixed.
Reporting a playback problem
The web player has a Report a problem button in every title page and in the player itself — it sends us the title, device code, source and error automatically, so you only add a short note.